Stanley Black and Decker Service Engineer - Corrections in Fishers, Indiana
Stanley Black & Decker, an S&P; 500 company, is an 11 billion dollar diversified global provider of hand tools, power tools, electronic security solutions, mechanical access solutions, engineered fastening systems, and more.
This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker. At STANLEY Convergent Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive line of products, services, and technologies, STANLEY Convergent Security is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.
Reports To: Service Manager, Corrections
This position will provide technical support for electrical control and automation systems use in the Corrections industry. The incumbent will be need to be able to remotely troubleshoot and program large complex systems including PLCs, intercom, enterprise video, networking, IP devices and other various components. Due to the number of different manufacturers and legacy systems, the incumbent will need to be a fast learner on unfamiliar products. The incumbent will work directly with customers in additional to supporting internal technicians. The incumbent will be responsible for promptly addressing customer requests and documentation of troubleshooting/programming steps taken and final resolution, escalation and/or quotation request. The incumbent will interface and coordinate with the customers, subcontractors and other internal resources for scheduling and be responsible for managing and prioritizing the remote support queue and technician assistance calls.
This position will work closely with Customers, Project Engineers, Subcontractors, Service, Sales and other Internal Departments.
Provide remote and on-site support for customer support requests and technically complex service calls.
Document troubleshooting and repair steps taken and final resolution
Lead and implement hardware and software system changes on small service projects
Direct customer, subcontractor, internal resource communications
Manage and prioritize the remote support queue, technician assistance calls and small addition service projects
Maintain current and accurate documentation of systems
Coordinate service activities with appropriate parties internally and externally
Provide accurate account of work completed and parts utilized for billing purposes
Perform all work in a manner consistent with policies, procedures, and standards
Typical job training requires field presence during implementation
Travel target 15%
Perform other duties as assigned.
Skills or experience using Microsoft Office applications including Outlook, Word, Excel, and Access
Ability to be creative and resourceful in obtaining solutions to uncommon applications
Ability to effectively work independently and in a team atmosphere
Strong organization skills, time management, and attention to detail
Proficient verbal and written communications skills
Ability to manage multiple priorities within a fast paced environment
Customer focus and a strong commitment to client satisfaction
Desire to work in a very “hands on” environment
2 years of experience remotely supporting security automation systems
High School Diploma or GED
Bachelors degree preferred or 4+ years of experience in control system engineering
Working knowledge of Allen-Bradley, Omron, or other PLCs
Working knowledge of Wonderware Intouch or similar HMI software
Working knowledge of Ethernet networks and networking
Experience using AutoCAD or similar CAD software
Stanley Security Solutions is an Affirmative Action/Equal Opportunity Employer.
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
Requisition Number: 52658BR
Business: US - SSS - CSS