Stanley Black and Decker Billing Specialist in Fishers, Indiana

Job Description

Principal Accountabilities:

  • Validate and close all National Account billable Time & Material (T&M;) work orders

  • Utilizing available resources & tools, including internal databases, verify National Account pricing & contract compliance in Quick base application

  • Understanding of customer requirements and expectations to ensure billing compliance

  • Ability to interpret contractual language/verbiage

  • Ability to analyze previous transactions and trending to make sound decisions when closing service work orders

  • Validate accuracy of invoices prior to mailing

  • Deliver special handling/billing requirements to National Account customers

  • Interact with and provide guidance to National Account Managers, Collectors and branch offices

  • Provide necessary National Account administrative & data entry support

  • Maintain an accurate and complete paper and electronic filing system

  • Assist with ad hoc Finance projects / other duties as needed

  • Develop a thorough understanding of the billing system and the entire revenue cycle from order entry to cash applications

  • Prepare MS Excel-based PDF, and electronic upload specialized invoices for an assigned portfolio of National and Commercial customers and perform a cursory review of the invoices to ensure that the amount and time period billed is accurate. Deliver invoices via email, spreadsheet, US mail or by logging into customer’s website and entering/uploading invoices Restructure and maintain National and Commercial billing accounts as needed to meet customer expectations, including but not limited to: combining and uncombining invoices, changing billing cycles, frequencies, rate reductions/standardization, address updates etc.

  • Run and review Cognos reports at month-end on National and Commercial customer portfolio to proactively identify and correct any billing issues prior to the monthly bill run

  • Work cooperatively with the National Account Managers, Project Managers, Order Entry team, and Accounts Receivable to ensure the customer invoices are accurate and complete and delivered to the customer in a timely manner to help facilitate payment

  • Research and resolve customer inquiries and provide excellent customer service under all circumstances

  • Ensure that all processes/procedures are fully documented and illustrated for audit and training purposes

  • Process “special billing’ requests received from field office personnel

  • Provide guidance and assistance to field personnel on billing related inquiries and procedures

  • Maintain an accurate and complete paper and electronic filing system

  • Assist with ad hoc Finance projects as needed

  • Additional duties may include ownership of billing Queue’s – which entails making sure the queue that you have ownership of stays within the allotted turnaround time set by the Billing Manager

Required Skills:

  • High school diploma or GED
  • 6+ months expereince in a customer service discipline, and/or call center or Security support experience. Preferred Skills:

  • Excellent communication, interpersonal and professional telephone skills.

  • Strong customer service orientation – consistently seeking to understand and resolve customer questions, inquiries, and concerns.
  • Effective reasoning ability; solve practical problems, interpret and take decisive action on instruction.
  • Ability to exercise sound judgment in dealing with sensitive and confidential information and matters.
  • Schedule flexibility/adaptability.
  • Work effectively as part of a team to achieve increased team performance objectives.
  • Proficiency in Windows, MS Office Outlook.
  • Strong ability to prioritize and perform at a high level, processing alarms and inbound calls simultaneously with a high degree of accuracy.
  • General knowledge of products/services (including eServices).
EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Requisition Number: 53672BR

City: Fishers

Business: US - SSS - CSS