Lehigh Hanson IT Senior Country Operations Analyst in Carmel, Indiana
Line Of Business: Corporate Administration (SSC, IT, Employee Services, Etc.)
Department: Information Technology
Primary Location: Carmel-IN
The Company and the Role:
Lehigh Hanson is one of the largest construction materials companies in North America with more than 550 active operations in the U.S. and Canada. Our core activities include the production and distribution of cement and aggregates, the two essential raw materials in concrete. Lehigh Hanson companies also produce ready-mixed concrete, asphalt and other concrete products.
Lehigh Hanson is part of the HeidelbergCement Group, a global leader in aggregates, cement, concrete, and other downstream activities. The Group employs over 60,000 people at more than 3,000 locations in 60 countries.
Lehigh Hanson is seeking a Senior Infrastructure Analyst.
Under the general guidance of the IT Manager, this position will provide technical and functional support of client software applications, networks, client systems and server systems used by the business.
This position is perfect for a proven Senior Infrastructure Analyst who would like to align themselves with a progressive and growing company to enhance their skills and career. While working in a fast paced, performance culture, you will begin your career with a proven leader in the cement and construction materials supply
This position will reside at our office in Carmel, IN or Chicago, IL.
Equal Opportunity Employer – Minority / Female / Veteran / Disabled
What you’ll get to do:
Maintain an advanced level of expertise in key technologies required to support business requirements.
Develop training, process and procedural documentation and communiqués to improve the user, client and server environments.
Mentor team members in advanced troubleshooting and support skills
Provides technical and functional guidance and support to team members for assigned technologies
Manage vendors and consultants to address support activities to ensure the needs of the company are being met.
Complete regional site visits to assess and correct IT infrastructure deficiencies and assist with local support requirements.
Maintain expert support and maintenance skills of core IT infrastructure systems.
Maintain a working lab environment to test, train, demo and troubleshoot hardware/software
Contribute to a shared library of system documentation and practices.
Maintain a local inventory of PCs and General IT hardware required to support the business.
Provide onsite and remote end user support for Network, PC and Print related issues as escalated by service desk through centralized ticketing system
Develop, seek out and communicate “best practices” in the use of core client technology and software
Recommend, implement and manage specific IT programs to lower overall IT or business costs
Develop documentation and training programs to assist in meeting business needs
Assist business units with local logistics improvement initiatives
Occasional overnight/international travel
Who we are looking for:
University degree or equivalent in related discipline.
Minimum of 10 years of relevant IT work experience.
Minimum of 2 years of experience managing and supporting a Cisco based LAN environment, CCNA/CCNP would be an asset
Experience using Net Flow, Solar Winds and Net Brain would be an asset
Knowledge and experience within the construction materials industry would be an asset
Technical production system deployment or Microsoft certification would be an asset
Knowledge and experience working with telephony systems (PBX / VoIP) would be an asset
Familiar with terminal server / Thin Client concepts and ESX Host / virtual Windows server environments
Proficient at LAN, WAN and PC support and troubleshooting
Detailed understanding of GPOs and their application to maintain a standardized Windows client environment
Proven experience in technical analysis, training and documentation
Proficient use of MS Office products including Word, Excel, Project and Visio
Our corporate office supports the Lehigh Hanson plants in North America and offers a competitive benefits package that includes a 401(k) savings plan with company match, tuition reimbursement, and employee purchase program. Amenities include an on-site deli, free covered parking, and free fitness center.
No search firms please.
EEO Statement: Equal Opportunity Employer – Minority / Female / Veteran / Disabled